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Customer Service Rep


  • Answer incoming customer phone calls and take appropriate action for each call



  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company



  • Attend mandatory training sessions to stay updated on product or company policy changes



  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input



  • Input data into the company computer platform to keep each customer record updated


 

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