NOC Report Analyst I

Company Name:
Bright House Networks
### Job Description
Bright House Networks is an award-winning company made up of friendly employees who go above and beyond to provide exceptional customer service. Customer loyalty is our top priority and our employees are committed to building unique relationships in a fast-paced team environment. Bright House Networks encourages a positive, supportive, and open culture which rewards employee accountability and grants empowerment for all members of our team. With our diverse environment, Bright House Networks guarantees that we employ only the best as our team members are our strength and foundation.
The NOC Report Analyst is responsible for the ongoing maintenance and execution of existing reports, in addition, the selected candidate will support report design, development, and data analysis functions performed within NOC Operations. This individual will also support NOC Leadership and in analyzing performance and key indicator metrics to assist in the identification of performance trends and the development of new performance metrics as needed by the management team to support continual service improvement within the organization. The selected candidate will play an active role in all aspects of NOC data management, reporting, and tools supporting the role.
This position reports to the Sr. Manager, NOC Analysis & Development and is not responsible for direct reports.
The following duty statements are illustrative of the essential functions of the job and do not include other non-essential or marginal duties that may be required. The company reserves the right to modify or change the duties or essential functions of this job at any time.
Principal Duties and Responsibilities:
Ensures the timely and accurate generation of all internal reporting, consistency and standardization amongst the various types of reports and databases.
Reviews reports to ensure basic characteristics, such as origin and report flow, format, frequency, distribution and purpose or function of report remain consistent with defined standards.
Collaborate with persons originating, handling, processing or receiving reports to identify problems and to gather suggestions for improvements.
Recommends establishment of new or modified reporting methods and procedures to improve report content and completeness of information to support business changes.
May define and issue instructions to team concerning generation, completion and distribution of reports according to newly revised practices, procedures, or policies of reports management.
Makes suggestions for modifications or improvement to existing applications and reporting tools based on need to support NOC reporting functions.
Define and maintain standard report writing practices to ensure consistency of data between various reports.
Maintain continued self-education and developmental skills growth on reporting tools and methodologies.
Perform self-directed tasks within area of specialization that support continued organizational improvements.
Attend and participate in user groups as appropriate to support continued improvements.
Working Conditions and Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee must have the ability to sit for long periods of time, with occasional standing, walking, bending or stooping. The employee is regularly required to use hands and fingers to type, handle or feel; and have the ability to type and read using a computer. The employee must be able to communicate on the phone with the use of a headset. Work is in an office environment at a single location, with occasional travel for meetings and training courses.
Work is generally in a standard office environ ment, with occasional travel for meetings and training courses to alternate offices or locations.
The employee may be required to be on-call 24 hours per day to respond to problem situations and during emergencies.
Work in this position is characterized by working autonomously, originality in logical thinking, decision-making abilities, good interpersonal skills, and effective capacity for giving and receiving instruction and training.
It requires considerable analysis of complex data as well as the ability to assimilate and develop solutions for specific needs.
Contacts include management, fellow co-workers, contractors, and consultants, in addition to, internal and external users or customers.
Information given and received ranges from simple to complex, and requires the ability to understand and translate technical concepts.
### Required Skills
Associate degree in Computer Science, Business Administra tion, or related field preferred, or commensurate industry training and job experience is required.
Three (3) or more years experience in analytics, coding, building and formatting reports using multiple tools and/or application software packages.
Three (3) or more years experience in report analysis, writing, and development in an environment that uses multiple tables, possibly different databases, reporting tools and varied technologies or any equivalent combination of education and experience that satisfies the requirements of the job.
Three (3) or more years experience using Crystal Reports or similar Data Visualization, Analytics, Dashboard development, or Business Intelligence reporting tools.
Three (3) or more years experience in advanced SQL coding, including use of temporary tables, inline views, and aggregate/analytic functions using enterprise class relational database systems.
Prior experience using Oracle, Sybase IQ, and/or SQL Server databases and corresponding SQL commands is required.
Prior experience assisting in the design, development, documen tation, and implementation of multi-platform reporting applications.
Must have the ability to understand, decipher, and modify reports at the SQL level.
Must have the ability to understand table relationships and SQL commands including join, union, case, and aggregates.
### Required Experience
Possess statistical, analytical, and research competencies with a keen attention to detail.
Possess knowledge and ability to assimilate, assess, validate, conceptualize, advise and recommend reporting related business solutions.
Strong ability to communicate effectively in both verbal and written forms under pressure and in constricted timelines.
Ability to establish and maintain effective working relationships with management, co-workers, and user department personnel.
Ability to interface effectively with multiple users across the organization and effectively manage reporting requirements from start to finish.
Ability to manage own work flow and meet deadlines while responding to frequent demands of multiple customers.
Basic knowledge of business concepts and terminologies; business process engineering, analysis, modeling; project management principles and adherence.
Strong ability to coordinate, plan, prioritize, conduct, manage, and organize multiple projects and priorities within deadlines.
Strong knowledge of relational data base concepts and an understanding or knowledge of ETL processes.
Advanced knowledge of SQL using Business Objects, Crystal Reports and other multiple query systems.
Intermediate knowledge of Adobe, SharePoint and MS Office applications (PowerPoint, Word, Project, Excel, Access, etc.).
Intermediate Excel knowledge including pivot tables, formula usage, forms, and advanced charting.
Ability to handle multiple tasks, solve problems, support decisions, and provide superior results independently as a self starter with minimal guidance and supervision.
Ability to acquire new skills and improve on existing skills relating to the utilization of contemporary reporting and business process tools.
Bright House Networks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status.
JOBCOMPANY: Bright House Networks

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