Hospitality Associate
Riverview, FL Riverview, FL Full-time Full-time Estimated:
$32.
6K - $41.
3K a year Estimated:
$32.
6K - $41.
3K a year At BayCare, we are proud to be one of the largest employers in the Tampa Bay area.
Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians.
With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility and clinical excellence.
Summary:
The Hospitality Associate acts as a liaison between the patient, family and nursing staff to translate a verbal food selection order into electronic tickets sent to the kitchen.
The Hospitality Associate utilizes professional phone etiquette and appropriate scripting to conduct incoming calls from internal and external customers.
These incoming calls consist of patient meal selections, nursing inquires, inter-departmental inquires, meal scheduling, and additional questions regarding food and nutrition department services.
Follow up calls are conducted based on specific patient needs such as diet progression, interface issues between EMR and nutrition department services.
In addition, the hospitality associate must have baseline computer skills and advanced knowledge of variety of diets and food selections.
Utilize and process EMR diet orders and subsequently enter information in the nutrition management system.
Minimum
Qualifications:
Other information:
Required - 1 year - Related Field; Or - 1 year - Call Center; Or - 1 year - Customer Service Education:
Essential:
HS Graduate or Equivalent GED Nonessential:
Associates Degree Education equivalent
Experience:
Essential:
Required - High School or Equivalent; Preferred - Associates Nonessential:
Required - High School or Equivalent; Preferred - Associates Credentials:
Nonessential:
Food Handler Credential equivalent
Experience:
Nonessential:
Preferred - Food Handler Facility:
BayCare Health System, Food And Nutrition Services-SJS Location:
St Josephs South NorthEast Med Building Status:
Full Time, Exempt:
No Shift Hours:
8 varies from 6am to 8pm Shift:
Shift 4 Shift 1 = Days, Shift 2 = Evenings, Shift 3 = Nights, Shift 4 = Varies Weekend Work:
Every Other On Call:
No Does this position fall under CMS guidelines for COVID19 vaccine or exemption?:
Yes - CMS Requirements Apply How often will this team member be working remotely? Never Equal Opportunity Employer Veterans/Disabled.
Estimated Salary: $20 to $28 per hour based on qualifications.
$32.
6K - $41.
3K a year Estimated:
$32.
6K - $41.
3K a year At BayCare, we are proud to be one of the largest employers in the Tampa Bay area.
Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians.
With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility and clinical excellence.
Summary:
The Hospitality Associate acts as a liaison between the patient, family and nursing staff to translate a verbal food selection order into electronic tickets sent to the kitchen.
The Hospitality Associate utilizes professional phone etiquette and appropriate scripting to conduct incoming calls from internal and external customers.
These incoming calls consist of patient meal selections, nursing inquires, inter-departmental inquires, meal scheduling, and additional questions regarding food and nutrition department services.
Follow up calls are conducted based on specific patient needs such as diet progression, interface issues between EMR and nutrition department services.
In addition, the hospitality associate must have baseline computer skills and advanced knowledge of variety of diets and food selections.
Utilize and process EMR diet orders and subsequently enter information in the nutrition management system.
Minimum
Qualifications:
Other information:
Required - 1 year - Related Field; Or - 1 year - Call Center; Or - 1 year - Customer Service Education:
Essential:
HS Graduate or Equivalent GED Nonessential:
Associates Degree Education equivalent
Experience:
Essential:
Required - High School or Equivalent; Preferred - Associates Nonessential:
Required - High School or Equivalent; Preferred - Associates Credentials:
Nonessential:
Food Handler Credential equivalent
Experience:
Nonessential:
Preferred - Food Handler Facility:
BayCare Health System, Food And Nutrition Services-SJS Location:
St Josephs South NorthEast Med Building Status:
Full Time, Exempt:
No Shift Hours:
8 varies from 6am to 8pm Shift:
Shift 4 Shift 1 = Days, Shift 2 = Evenings, Shift 3 = Nights, Shift 4 = Varies Weekend Work:
Every Other On Call:
No Does this position fall under CMS guidelines for COVID19 vaccine or exemption?:
Yes - CMS Requirements Apply How often will this team member be working remotely? Never Equal Opportunity Employer Veterans/Disabled.
Estimated Salary: $20 to $28 per hour based on qualifications.
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